Trading Information

Payments by credit card:
The credit card service on our WebSite is supplied by and the transactions are carried out on a secure server. If you're not a member of PayPal, you will be required to sign up for an account.

Payments in Switzerland
We will send you an invoice with your order.

International money orders
International money orders should be drawn in Swiss Francs. Please add bank charges to the cost of your order.

Bank transfers
For payments from your bank to our bank please use the following information:

Cost of package and postage is 7.50 CHF for orders in Switzerland and 19.00 CHF abroad (for any number of items to any country).
If sending payments through international money orders please add bank charges to the total of the order.
NOTE: Puzzles sent to countries outside Switzerland or the EU may be subject to import tax and VAT.

We aim to prepare your order on Fridays or Saturdays and post them on Mondays. You will receive a notification when the puzle has been posted.
Please bear in mind that delivery times will vary according to the destination country:

• For delivery of items within Switzerland allow approximately 4 days.
• Deliveries to countries within the EU will take up to 7 days.
• For deliveries to other countries please allow 28 days.

We do not use any personal details submitted for advertising, email or phone calls other than what is necessary to carry out an order or a requested service.
Personal details submitted will NOT be made available to third parties.

We will carry out repairs to broken puzzles and try to replace parts mysteriously gone missing. Please get in touch with us if you require assistance with a puzzle.
If for any reason you should be unhappy with the goods receive you can return them within 14 days of receipt and we will arrange for a refund. Please note that we can not accept returned goods without postage and won't be able to refund any additional costs incurred with your payment